Updates

PLEASE READ THE FOLLOWING INFORMATION 
PRIOR TO PLACING AN ORDER: 

Due to the high level of demand and impact of the current COVID-19 situation, 
any estimated dispatch time frames are NOT guaranteed. 
Delays are expected.

For items labelled IN-STOCK: 

The estimated dispatch time frame for in-stock items, is approximately 5-7 business days from the date order is placed, and payment is received.
(Updated from 7-10 business days to 5-7 business days as off 31/08/20)
 

For items labelled PRE-ORDER: 

Please refer to product page for the estimated dispatch time frame.

For CARDIO and COMMERCIAL products:

Please refer to the ETA stated on each product page.

Your tracking details will be sent out to you as soon as the dispatch has been completed. 

Our Taren Point (NSW) showroom visits and warehouse pick-up's is temporarily CLOSED.

You can still order online and have your items delivered to you.
 
COVID-19 Frequently Asked Questions, Click Here.

Returns Policy, Click Here.

Terms & Conditions, Click Here.
     
    Why 7-10 business days from when your order is placed, and payment is received for items labelled in-stock?
    If you were to place your order today and payment is received today, your order would be processed approximately within 7-10 business days from today. Once the item is dispatched you receive tracking details for the order. 
    We have more staff on board and more trucks and couriers that we are working with to try and increase capability and we are working to maximum capacity at the moment with the resources that are available.

    Ideally, we are aiming to try and ship out orders as soon as possible so you receive the item within the time frame stated on our website for in-stock items, but due to the high demand we are experiencing in the order received, as well as clearing backlogs/back-orders prior to new orders, along with high demand in our couriers, this is proving to be challenging at times and at different stages of operations, even at maximum capacity. Hence why the estimated dispatch time frame is approximately 7-10 business days from the date order is placed and payment is received.
    A big thank you for your patience and understanding during this time from everyone at Gym Direct.

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