- REPAYMENT OPTIONS AVAILABLE
- FAST DELIVERY AUSTRALIA WIDE
- SAFE & SECURE ONLINE SHOPPING
- INDUSTRY DISCOUNTS
Shipping delays: Due to the busy time of year, dispatch from our warehouse is currently taking approx 2-3 business days.
PLEASE NOTE: Orders placed after midday THURSDAY 20TH DECEMBER 2018 will NOT BE DISPATCHED from our warehouse until after we reopen on Monday 7th Jan 2019.
The cut-off for bulk orders (over 250kg) to be dispatched is midday Wednesday 19th December, although we cannot guarantee it during this busy time of year.
OUR SHOWROOM IS OPEN TO THE GENERAL PUBLIC DURING BUSINESS HOURS FROM MONDAY - SATURDAY; Please see below for hours.
Warehouse & Showroom is located at:
23-25 Mangrove Lane, Taren Point NSW 2229
PLEASE NOTE: Our showroom does not display ALL items listed on our website.
Postal Address PO Box 2793, Taren Point, NSW 2229
Monday - Friday: 9am - 5pm
Saturday: 9am - 3pm
Phone: 1300 488 866
Fax: (02) 9525 6739
ABN: 82 115 411 704Sales & Product Advice
We are passionate about the gym and fitness industry so you can always contact us for sales and product advice. Call us today on 1300 488 866 or you can email us at email@example.com
Live chat with our sales consultants is available Monday to Friday, 9am - 5pm, online through our website. Click the LIVE SUPPORT button in the top left hand corner of our home page to begin chat.
Q: Do you ship outside of Australia?
A: No, Gym Direct does not ship outside of Australia.
Q: How much is delivery?
A: Delivery for most items can be calculated using the websites shipping calculator. After you have added your items to the shopping cart, add your postcode into the shopping cart to initiate the shipping calculator, rates will then calculate here as you add/remove products.
Q: Why is the shipping calculator not working?
A: If you are not receiving a calculated shipping rate for your order, it is likely your order is either very heavy, large or to a regional/remote area of Australia. We can still deliver to your address, however, we just need to obtain a custom freight quote for you which can take between 1-3 business days. To get a custom freight quote, please click on "enquiry" in the shopping cart and complete the enquiry form with your information. Your shopping cart will then be sent to us with your details and we will then calculate the most economical freight option for you.
Q: What shipping methods do you have available?
A: We send small size items via Australian Post and Toll Ipec. Bulky/heavy items are sent via a Freight Carrier service.
Q: Do you allow pick up from your warehouse in Caringbah?
A: Yes, you can pick up from our warehouse at 23-25 Mangrove Lane, Taren Point NSW 2229. Online orders can take 1-2 days to be processed, it's best to call us prior to your arrival so we can have your item ready for you.
B: With large orders, we need prior notice to prepare orders, especially if you are sending your own transport to pick up, as it takes time to pack everything onto pallets and wrap, normally 24 hours prior notice is required.
Q: How long will it take to have my order delivered?
A: We will dispatch your order from our warehouse within approx 2-3 business days (depending on the size of the order) upon clearance of your payment and confirmation of delivery address. Lead time varies as per the destination. Please note, we cannot advise the exact day and time delivery will occur.
Q: Am I able to track my purchased items?
A: Once you have placed your order, either online or over the phone, an automated email will be sent to your chosen email address within the following 72 hours. This email will include your consignment number so you will be able to track its shipping status.
Q: Can my order be delivered in the weekend?
A: Unfortunately not. The courier company does not deliver on weekends or public holiday's.
Q: What if my order weighs more than 250kg?
A: If you require delivery to a residential address and your order contains any single boxed items over 50kg, or combination of heavy/large items : (over 250kg), a tail lift service will likely be required and costs $149. The tail lift charge is not included in the shipping calculator on this website and needs to be added to the total if the service is required. Please contact us if you are unsure whether this service will be required for your order.
The following situations can be exempt from tail lift charges:
Please note: For Tail-lift/Crane Hiab Truck deliveries, the goods are lifted off the truck and delivered to the closest access point possible on ground level only. Delivery drivers are not required to take goods into your garage/home etc.
Q: What is a tail lift?
A: A Tail lift is a mechanical device permanently fitted to the back of a delivery truck. It is used to lift heavy items on and off the truck when a forklift is not available.
Please note: Sometimes in the event that a tail lift truck is not available, the freight carrier will hand unload the heavy items off the truck. Hand unload by the freight carrier is covered by the tail lift surcharge if the tail lift service is not available.
Q: If I am not home can my order be left at my address?
A: Yes, providing your order is under 250kg. when checking out, please provide your instructions in the "Special Delivery Notes" field to leave your order in a specific place e.g 'Please leave around the back of house behind the bins.'
Q: What if items are missing from my order?
Short delivery: If your order is over 22kg and under 250kg it is possible that the items have been sent via a courier in loose boxes. Occasionally the courier may deliver the items in different batches. i.e If you order ten items and you receive only eight, then the delivery is short (of two items) = short delivery. The courier will then deliver the remaining items in the next 1-3 business days.
Out of stock items: Occasionally, some items may be temporarily out of stock and will be delivered at a later date as a back order, however, you will usually be notified of this prior to despatch. If you believe you are missing any boxes or items after carefully checking and opening everything you have received, (multiple items may be combined in one box), please check your invoice and courier delivery dockets to confirm.
Any claims for missing items must be made within 7 days of receiving your order (no exceptions) so that we can investigate whether it was a warehouse despatch error or items have been temporarily lost in transit. The sooner we are notified, the better chance we have of resolving missing items. Please contact customer service at firstname.lastname@example.org or phone 1300 488 866.
Q: How long will it take for my order to arrive? A: Your order will be despatched from our Warehouse within 1-2 business days after your payment has been received. Once despatched it will take approx. 3-7 business days to arrive at your delivery address.
Q: The item I need is marked OUT OF STOCK, how long until I can purchase it?
A: If the item you wish to purchase is currently OUT OF STOCK, you can add your email address in the product page to receive an email reminder once this product is back in stock or you can purchase it now and have it sent out once back in stock. Most products will also have an ETA (estimated time of arrival) listed on their products page for your reference - we will only add an ETA if we know when the item is expected to arrive.
Q: Do these products come assembled?
A: No, all our products are shipped in either flat-packed boxes, palette, box or parcel.
Q: Can I pay by credit card?
A: We accept master card and visa card via the website or over the phone (sorry, no Amex). Please call 1300 488 866 to make payment over the phone, if needed.
Q: Can I pay by Cheque or Money Order?
A: Yes, please make payment to See Trading Co Pty Ltd and post to PO Box 2793 Taren Point NSW 2229. Together with your cheque or money order, please enclose the order number, product description, and delivery address/phone/special delivery instructions, if any.
Q: What other payments method do you accept?
A: Bank deposit, Paypal and Cash (Cash is in store only). We do offer repayment options including ZipMoney and AfterPay. Please choose this option upon checkout if desired. Please note: Afterpay and ZipMoney is currently not available for custom Quotes/Invoices.
Q: Can I pay by COD?
A: Sorry, we don't accept COD (Cash on delivery) as the items are delivered by a third party courier company. We only accept cash for Warehouse Pick-ups.
Q: Does the price include GST
A: Yes, a tax invoice can be emailed or mailed to you upon request.
WARRANTY AND REFUND FAQ
Q: Does my product have warranty? Please see below:
Home Grade / Light Commercial
Q: What happens if my product is found to be Dead On Arrival?
A: We will replace your item if it is found to be Dead on Arrival (DOA) as soon as possible. Any DOA's must be contact/returned to us within 7 business days. For assistance with warranty claims and returns please email our warranty department: email@example.com
Q: If the goods can not be repaired, will I have my money back?
A: Firstly, we will try to send you a replacement. It is your choice to accept the replacement or demand refund. Refund (less shipping cost) will be processed within 7 days upon receipt of return goods. For assistance with warranty claims and returns please email our warranty department: firstname.lastname@example.org
Q: Is there any exceptions for warranty?
A: Like all other companies, Gym Direct can't cover your warranty from misuse.
The warranty does not cover:
Q: I have changed my mind, can I return the goods?
A: 10% restocking fee applies if returning due to "change of mind". Please contact Gym Direct within fourteen (14) days of the purchase date. Prior approval must be made before the return any goods to our stores so we can identify them appropriately when they arrive. The item must be returned to the store at the buyer’s expense and accompanied by proof of purchase.
The goods must be in new condition only (no used items) and to be returned in their original packaging or suitably packaged to prevent transportation damage. Gym Direct reserves the right to decline any returns or refunds.
MADE TO ORDER FAQ
Q: How long will my Made to Order items take?
A: The time frame for made to order items varies depending on the item. When you place your order we will give you an approximate estimation.
Please note: The ETA for made to order items is an approximate estimation and is not a guarantee. Please be aware that delays in production/shipment can happen and neither our shipping carrier or company can guarantee delivery dates.
Custom frame/upholstery colours may be slightly different to the photos due to lighting and many variations in monitors and browsers. We do not guarantee that what you see accurately portrays the colour.
Gym Direct will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances.
DISCOUNT CODES & VOUCHERS FAQ
Q: How do I subscribe to receive the $20 gift voucher?
A: Simply add your email address into the subscription section near the top of the Gym Direct website and click send. You will instantly receive a $20 Gym Direct Gift Voucher to use on your next online purchase (please check junk or spam inbox as it may end up there).
$20 Gift Voucher Terms and Conditions:
The $20 Gym Direct Gift Voucher can only be used once per customer. Applicable to online orders that are over $50 in product value. The $20 Gym Direct gift voucher is applicable to online orders only. The $20 Gym Direct gift voucher is not in conjunction with other gift vouchers. Gym Direct has the right to decline purchases if the same code has been used more than once by the same person.
Q: How can I apply for a 10% industry discount online?
A: Please fill out the form located in 'Industry Discount' section at the top of Gym Direct's Home Page. If you are eligible for the industry discount, you will receive an email with the correct discount code within 72 hours.
Please note: Your discount code cannot be used in conjunction with other discounts ie. $20 signup voucher, 'package price' items, DIY Home Gym Package Items or items in the 'Sales' category.