A: If the item you wish to purchase is currently OUT OF STOCK, you can add your email address in the product page to receive an email reminder once this product is back in stock or you can purchase it now and have it sent out once back in stock. Most products will also have an ETA (estimated time of arrival) listed on their products page for your reference - we will only add an ETA if we know when the item is expected to arrive. 

A: No, all our products are shipped in either flat-packed boxes, palette, box or parcel. It is the buyers responsibility to dispose of any pallets/skids and packaging that is received with their order.

A: No, Gym Direct does not ship outside of Australia.

A: Delivery for most items can be calculated using the websites shipping calculator. After you have added your items to the shopping cart, add your postcode into the shopping cart to initiate the shipping calculator, rates will then calculate here as you add/remove products.

A: If you are not receiving a calculated shipping rate for your order, it is likely your order is either very heavy, large or to a regional/remote area of Australia. We can still deliver to your address, however, we just need to obtain a custom freight quote for you which can take between 1-3 business days. To get a custom freight quote, please click on "enquiry" in the shopping cart and complete the enquiry form with your information. Your shopping cart will then be sent to us with your details and we will then calculate the most economical freight option for you.

A: We send small size items via Australian Post and Toll Ipec. Bulky/heavy items are sent via a Freight Carrier service.  

A: Yes, you can pick up from our warehouse at 23-25 Mangrove Lane, Taren Point NSW 2229. Online orders can take 1-2 days to be processed, it's best to call us prior to your arrival so we can have your item ready for you.

B:  With large orders, we need prior notice to prepare orders, especially if you are sending your own transport to pick up, as it takes time to pack everything onto pallets and wrap, normally 24 hours prior notice is required.  

A: We will dispatch your order from our warehouse within 1-2 business days upon clearance of your payment and confirmation of delivery address. Lead time varies as per the destination. Please note, we cannot advise the exact day and time delivery will occur.

A: Once you have placed your order, either online or over the phone, an automated email will be sent to your chosen email address within the following 72 hours. This email will include your consignment number so you will be able to track its shipping status.   

A: Unfortunately not. The courier company does not deliver on weekends or public holiday's.

A: If you require delivery to a residential address and your order contains any single boxed items over 50kg, or combination of heavy/large items : (over 250kg), a tail lift service will likely be required and costs $159. The tail lift charge is not included in the shipping calculator on this website and needs to be added to the total if the service is required. Please contact us if you are unsure whether this service will be required for your order.

The following situations can be exempt from tail lift charges:

• Deliveries to Sydney Metro addresses where the receiver can organise manual unload.
• Deliveries to business addresses with forklift access.
• Deliveries to local depots for customer pick up, please ask us for the closest depot if you are in a regional/remote area.
• An order to a residential address weighing up to 250kg, where no single boxed item exceeds 50kg.

A: A tail lift is commonly used to lift heavy items on and off delivery trucks when a forklift is not available, as such this is a special service which couriers charge additional fees for.

The tail lift service is only applicable to properties on the ground level. It is the buyer's responsibility to bring the goods inside of the premises. 

Tail lift might also be unavailable under certain conditions:

• Properties in certain rural areas;
• Properties with steep or unusual driveways that could cause safety issues with tail lift unloading;
• Properties on extremely narrow street fronts;
• Any objects that exceed 2.2 metres in length

For more information, feel free to contact us directly.

A: Yes, providing your order is under 250kg. when checking out, please provide your instructions in the "Special Delivery Notes" field to leave your order in a specific place e.g 'Please leave around the back of house behind the bins.'

• If goods can't be left at your location (drivers discretion) they will be taken back to the nearest depot where you will need to collect goods at your convenience. Re-sending goods will incur extra delivery charges.
• To prevent paying extra delivery charges, please ensure you provide us with special delivery instructions.
• Please note: For deliveries under 250kg, couriers are unable to call customers before arrival

Short delivery:  If your order is over 22kg and under 250kg it is possible that the items have been sent via a courier in loose boxes. Occasionally the courier may deliver the items in different batches. i.e If you order ten items and you receive only eight, then the delivery is short (of two items) = short delivery. The courier will then deliver the remaining items in the next 1-3 business days.

Out of stock items: Occasionally, some items may be temporarily out of stock and will be delivered at a later date as a back order, however, you will usually be notified of this prior to despatch. If you believe you are missing any boxes or items after carefully checking and opening everything you have received, (multiple items may be combined in one box), please check your invoice and courier delivery dockets to confirm.

Any claims for missing items must be made within 7 days of receiving your order (no exceptions) so that we can investigate whether it was a warehouse despatch error or items have been temporarily lost in transit. The sooner we are notified, the better chance we have of resolving missing items. Please contact customer service at sales@gymdirect.com.au or phone 1300 488 866.

A: Your order will be despatched from our Warehouse within 1-2 business days after your payment has been received. Once despatched it will take approx. 3-7 business days to arrive at your delivery address.

A: Simply add your email address into the subscription section near the top of the Gym Direct website and click send. You will instantly receive a $20 Gym Direct Gift Voucher to use on your next online purchase (please check junk or spam inbox as it may end up there).

$20 Gift Voucher Terms and Conditions:

• The $20 Gym Direct Gift Voucher can only be redeemed once per customer and is exclusively for new subscribers.
• To qualify for the voucher, the online order must have a minimum product value of $200.
• The $20 Gym Direct Gift Voucher is applicable for use only on online orders placed on the Gym Direct website.
• This voucher cannot be combined with other gift vouchers or promotions.
• Gym Direct reserves the right to decline purchases if it is found that the same voucher code has been used more than once by the same individual.
• The voucher is non-transferable and has no cash value.
• Gym Direct is not responsible for lost, stolen, or expired vouchers.
• The voucher is valid for a limited time as specified upon issuance.
• Gym Direct reserves the right to modify or terminate this promotion at any time without prior notice.

By redeeming this voucher, you agree to abide by these terms and conditions.

A: Please fill out the form located in 'Industry Discount' section at the top of Gym Direct's Home Page. If you are eligible for the industry discount, you will receive an email with the correct discount code within 72 hours.

Please note: Your discount code cannot be used in conjunction with other discounts ie. $20 signupvoucher, 'package price' items, DIY Home Gym Package Items or items in the 'Sales' category.

A: We accept master card and visa card via the website or over the phone (sorry, no Amex). Please call 1300 488 866 to make payment over the phone, if needed.

A: Yes, please make payment to See Trading Co Pty Ltd and post to PO Box 2793 Taren Point NSW 2229. Together with your cheque or money order, please enclose the order number, product description, and delivery address/phone/special delivery instructions, if any.

A: Bank deposit, Paypal and Cash (Cash is in store only). We do offer repayment options including ZipMoney and AfterPay. Please choose this option upon checkout if desired. Please note: Afterpay and ZipMoney is currently not available for custom Quotes/Invoices.

A: Sorry, we don't accept COD (Cash on delivery) as the items are delivered by a third party courier company. We only accept cash for Warehouse Pick-ups.

A: Yes, a tax invoice can be emailed or mailed to you upon request.

A: We accept master card and visa card via the website or over the phone (sorry, no Amex). Please call 1300 488 866 to make payment over the phone, if needed.

A: Yes, please make payment to See Trading Co Pty Ltd and post to PO Box 2793 Taren Point NSW 2229. Together with your cheque or money order, please enclose the order number, product description, and delivery address/phone/special delivery instructions, if any.

A: Bank deposit, Paypal and Cash (Cash is in store only). We do offer repayment options including ZipMoney and AfterPay. Please choose this option upon checkout if desired. Please note: Afterpay and ZipMoney is currently not available for custom Quotes/Invoices.

A: Sorry, we don't accept COD (Cash on delivery) as the items are delivered by a third party courier company. We only accept cash for Warehouse Pick-ups.

A: Yes, a tax invoice can be emailed or mailed to you upon request.

GD Rewards Club

A: GD Rewards Club is a free loyalty program that we provide to all of our Gym Direct customers. It’s our way of saying thank you, for your loyalty and for choosing Gym Direct as your one stop shop!
Shopping with Gym Direct as a GD Rewards member means you earn points per purchase, and can put those points towards redeeming discounts and other rewards.

A: Any customer who opens an account with Gym Direct Australia is automatically enrolled into the GD Rewards Club. 

A: You can earn points for all sorts of activities, including referring friends, writing reviews and making purchases. To see all the ways, you can earn points click the Earn Points

A: Your points are valid for 12 months.

A: No unfortunately points are non-transferrable.

A: Once you have logged into your account on Gym Direct you can click GD Rewards Club to view your loyalty memberships status, tier, point balance and eligibility for rewards.

A: Once you have logged into to your Gym Direct account, press Rewards Cub in the top right corner.

You will be redirected to your membership page on the GD Rewards Club website. Click use points/scroll down to Use Points to see what rewards you can redeem your points with.

A: Once you are logged in, your point balance will show on the right side of the top bar of the Gym Direct website.

A: No. Earn as many as you can!

A: Approved: These points can be redeemed on rewards immediately
Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

A: To view which tier you are currently in. First you must log in to your Gym Direct Account. Then press Rewards Club in the top right corner.

After this you will be redirected to your membership page. Scroll down, look beneath "Ways to Redeem"

A: As you spend more shopping with Gym Direct, you will earn more points… bringing you closer to the next tier. You can also complete certain activities to earn bonus points. Click Tier Benefits to see how you can move up to the next Tier.

A: Your pending points will become cancelled and will be removed from your account.

A: You, or someone you referred, cancelled or returned a purchase.

A: It can sometimes take a few minutes for us to process your activity and provide your points.

A: Yes, you can use your points during checkout… but you must redeem your points for your chosen reward when you are reviewing your shopping cart.
On the checkout page click the “Redeem your points” button to redeem your points with a free one-time reward which will be added to your order!

A: If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

A: Contact us and we'll re-enrol you. However, your point total will begin from zero.

A: To report issues or provide feedback, please contact us via one of the following methods:
P: 1300 488 866
E:sales@gymdirect.com.au

A: The referred customer must make a purchase and use the voucher code at checkout in order for the referral to be successful. We'll only award points if the new customer's first order is equal to or over the minimum spend the store has set. The minimum spend amount for the “refer a friend” activity is $100.

A: If you are experiencing issues with your product, please email sales@gymdirect.com.au and include the following information:

• Your order number or your name
• Description of the issue
• Photos or videos showing the issue

We will try our best to response to you within 24 hours

A: Please check our returns policy, here.

A: Please check our returns policy, here.

Home Grade / Light Commercial

• Frame - 12 months return to base warranty (coating excluded)
• Cable/Pulley - 6 months replacement warranty
• Upholstery - 3 months return to base warranty
• Labour exclusive

Commercial

• 10-year limited warranty on the structural frame (coating excluded)
• 1-year on guide rods, cables, pulleys and weight plates (Excluded are functional trainers, cable crossovers, and any other machine with a height adjustable pulley system. Cables on such machines are covered by a 6-month warranty.)
• 90-day on grips, upholstery and any items not specified
• Labour exclusive

Dumbbells

• Pro-Style Dumbbells require maintenance. Loosening of Pro-Style Dumbbells is considered normal wear and therefore not covered under warranty. A limited 1-year warranty applies to the structural integrity
• Rubber Hex dumbbells have a 1-year warranty on the structural integrity only. Coating not warranted.
• Neoprene dumbbells have a 1-year warranty on the structural integrity only. Coating not warranted
• Vinyl dumbbells have a 1-year warranty on the structural integrity only. Coating not warranted.
• Chrome Dumbbells carry a 2 years structural warranty. Coating not warranted.

Cardio Equipment

• Warranty Policy of cardio equipment varies, normally are depicted on the individual advertisement
• We strongly suggest registering the product as soon as receipt of same. Normally a warranty card is included in the box
• To claim warranty, we will guide you through to the manufacturer / importer’s link to make a claim.
• Gym Direct warehouse normally does not hold parts of cardio equipment

Our product range is constantly evolving, and new items are always added in.  If you can not find the warranty policy for your item, it is assumed be covered by our standard Warranty policy, or call 1300 488 866 to find out

A: If you are experiencing issues with your product, please email sales@gymdirect.com.au and include the following information:

• Your order number or your name
• Description of the issue
• Photos or videos showing the issue

We will try our best to response to you within 24 hours.

You must not discard the original packaging as we may request to have the faulty item returned to us

Q: If the goods cannot be repaired, will I have my money back?

A: If you have a minor problem with a product, we (Gym Direct) can offer to give you a free repair or replacement.  You must accept this free repair or replacement if the business (Gym Direct) offers it to you.

If the business (Gym Direct) fails to give you a free repair / replacement within a reasonable time or cannot fix your problem, you can:

• get it done elsewhere and pass on the costs to the business
• ask for a replacement
• ask for a refund

Refund (less shipping cost) will be processed within 7 days upon receipt of return goods.  For assistance with warranty claims and returns please email to sales@gymdirect.com.au.

A: Gym Direct does not cover warranty from misuse.

The warranty does not cover:

• Minor cosmetic blemishes to paint/powder coating or other surfaces
• Normal expected wear and tear
• Any damage, failure or loss caused by accident, misuse, neglect, abuse, failure to follow servicing, maintenance instructions or warnings in the owner's manual. 
• For assistance with warranty claims and returns please email our warranty department: sales@gymdirect.com.au