- REPAYMENT OPTIONS AVAILABLE
- FAST DELIVERY AUSTRALIA WIDE
- SAFE & SECURE ONLINE SHOPPING
- INDUSTRY DISCOUNTS
A: If the item you wish to purchase is currently OUT OF STOCK, you can add your email address in the product page to receive an email reminder once this product is back in stock or you can purchase it now and have it sent out once back in stock. Most products will also have an ETA (estimated time of arrival) listed on their products page for your reference - we will only add an ETA if we know when the item is expected to arrive.
A: No, all our products are shipped in either flat-packed boxes, palette, box or parcel.
A: No, Gym Direct does not ship outside of Australia.
A: Delivery for most items can be calculated using the websites shipping calculator. After you have added your items to the shopping cart, add your postcode into the shopping cart to initiate the shipping calculator, rates will then calculate here as you add/remove products.
A: If you are not receiving a calculated shipping rate for your order, it is likely your order is either very heavy, large or to a regional/remote area of Australia. We can still deliver to your address, however, we just need to obtain a custom freight quote for you which can take between 1-3 business days. To get a custom freight quote, please click on "enquiry" in the shopping cart and complete the enquiry form with your information. Your shopping cart will then be sent to us with your details and we will then calculate the most economical freight option for you.
A: We send small size items via Australian Post and Toll Ipec. Bulky/heavy items are sent via a Freight Carrier service.
A: Yes, you can pick up from our warehouse at 23-25 Mangrove Lane, Taren Point NSW 2229. Online orders can take 1-2 days to be processed, it's best to call us prior to your arrival so we can have your item ready for you.
B: With large orders, we need prior notice to prepare orders, especially if you are sending your own transport to pick up, as it takes time to pack everything onto pallets and wrap, normally 24 hours prior notice is required.
A: We will dispatch your order from our warehouse within 1-2 business days upon clearance of your payment and confirmation of delivery address. Lead time varies as per the destination. Please note, we cannot advise the exact day and time delivery will occur.
A: Once you have placed your order, either online or over the phone, an automated email will be sent to your chosen email address within the following 72 hours. This email will include your consignment number so you will be able to track its shipping status.
A: Unfortunately not. The courier company does not deliver on weekends or public holiday's.
A: If you require delivery to a residential address and your order contains any single boxed items over 50kg, or combination of heavy/large items : (over 250kg), a tail lift service will likely be required and costs $149. The tail lift charge is not included in the shipping calculator on this website and needs to be added to the total if the service is required. Please contact us if you are unsure whether this service will be required for your order.
The following situations can be exempt from tail lift charges:
A: A Tail lift is a mechanical device permanently fitted to the back of a delivery truck. It is used to lift heavy items on and off the truck when a forklift is not available.
Please note: Sometimes in the event that a tail lift truck is not available, the freight carrier will hand unload the heavy items off the truck. Hand unload by the freight carrier is covered by the tail lift surcharge if the tail lift service is not available.
A: Yes, providing your order is under 250kg. when checking out, please provide your instructions in the "Special Delivery Notes" field to leave your order in a specific place e.g 'Please leave around the back of house behind the bins.'
Short delivery: If your order is over 22kg and under 250kg it is possible that the items have been sent via a courier in loose boxes. Occasionally the courier may deliver the items in different batches. i.e If you order ten items and you receive only eight, then the delivery is short (of two items) = short delivery. The courier will then deliver the remaining items in the next 1-3 business days.
Out of stock items: Occasionally, some items may be temporarily out of stock and will be delivered at a later date as a back order, however, you will usually be notified of this prior to despatch. If you believe you are missing any boxes or items after carefully checking and opening everything you have received, (multiple items may be combined in one box), please check your invoice and courier delivery dockets to confirm.
Any claims for missing items must be made within 7 days of receiving your order (no exceptions) so that we can investigate whether it was a warehouse despatch error or items have been temporarily lost in transit. The sooner we are notified, the better chance we have of resolving missing items. Please contact customer service at email@example.com or phone 1300 488 866.
A: Your order will be despatched from our Warehouse within 1-2 business days after your payment has been received. Once despatched it will take approx. 3-7 business days to arrive at your delivery address.
A: Simply add your email address into the subscription section near the top of the Gym Direct website and click send. You will instantly receive a $20 Gym Direct Gift Voucher to use on your next online purchase (please check junk or spam inbox as it may end up there).
$20 Gift Voucher Terms and Conditions:
The $20 Gym Direct Gift Voucher can only be used once per customer. Applicable to online orders that are over $50 in product value. The $20 Gym Direct gift voucher is applicable to online orders only. The $20 Gym Direct gift voucher is not in conjunction with other gift vouchers. Gym Direct has the right to decline purchases if the same code has been used more than once by the same person.
A: Please fill out the form located in 'Industry Discount' section at the top of Gym Direct's Home Page. If you are eligible for the industry discount, you will receive an email with the correct discount code within 72 hours.
Please note: Your discount code cannot be used in conjunction with other discounts ie. $20 signupvoucher, 'package price' items, DIY Home Gym Package Items or items in the 'Sales' category.
A: We accept master card and visa card via the website or over the phone (sorry, no Amex). Please call 1300 488 866 to make payment over the phone, if needed.
A: Yes, please make payment to See Trading Co Pty Ltd and post to PO Box 2793 Taren Point NSW 2229. Together with your cheque or money order, please enclose the order number, product description, and delivery address/phone/special delivery instructions, if any.
A: Bank deposit, Paypal and Cash (Cash is in store only). We do offer repayment options including ZipMoney and AfterPay. Please choose this option upon checkout if desired. Please note: Afterpay and ZipMoney is currently not available for custom Quotes/Invoices.
A: Sorry, we don't accept COD (Cash on delivery) as the items are delivered by a third party courier company. We only accept cash for Warehouse Pick-ups.
A: Yes, a tax invoice can be emailed or mailed to you upon request.
Lion Rewards Club
A: Gym Direct Lion Rewards Club is a free loyalty program that we provide to all of our Gym Direct customers. It’s our way of saying thank you, for your loyalty and for choosing Gym Direct as your one stop shop!
Shopping with Gym Direct as a Lion member means you earn points per purchase, and can put those points towards redeeming discounts and other rewards.
A: Any customer who opens an account with Gym Direct Australia is automatically enrolled into the Gym Direct Lion Rewards Club.
A: You can earn points for all sorts of activities, including referring friends, writing reviews and making purchases. To see all the ways, you can earn points click the Earn Points
A: Your points are valid for 12 months.
A: No unfortunately points are non-transferrable.
A: Once you have logged into your account on Gym Direct you can click Rewards Club to view your loyalty memberships status, tier, point balance and eligibility for rewards.
A: Once you have logged into to your Gym Direct account, press Rewards Cub in the top right corner.
You will be redirected to your membership page on the Gym Direct Lion Rewards Club website. Click use points/scroll down to Use Points to see what rewards you can redeem your points with.
A: Once you are logged in, your point balance will show on the right side of the top bar of the Gym Direct website.
A: No. Earn as many as you can!
A: Approved: These points can be redeemed on rewards immediately
Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
A: To view which tier you are currently in. First you must log in to your Gym Direct Account. Then press Rewards Club in the top right corner.
After this you will be redirected to your membership page. Click Tier Benefits
This will scroll you down to a section which looks similar to below, where you can view your current tier as well as how to move close you are to the next tier.
A: As you spend more shopping with Gym Direct, you will earn more points… bringing you closer to the next tier. You can also complete certain activities to earn bonus points. Click Tier Benefits to see how you can move up to the next Tier.
A: Your pending points will become cancelled and will be removed from your account.
A: You, or someone you referred, cancelled or returned a purchase.
A: It can sometimes take a few minutes for us to process your activity and provide your points.
A: Yes, you can use your points during checkout… but you must redeem your points for your chosen reward when you are reviewing your shopping cart.
On the shopping cart page click the “view rewards” button to redeem your points with a free one-time reward which will be added to your order!
A: If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
A: Contact us and we'll re-enrol you. However, your point total will begin from zero.
A: To report issues or provide feedback, please contact us via one of the following methods:
P: 1300 488 866
Warranty & Refund
Home Grade / Light Commercial
A: We will replace your item if it is found to be Dead on Arrival (DOA) as soon as possible. Any DOA's must be contact/returned to us within 7 business days. For assistance with warranty claims and returns please email our warranty department: firstname.lastname@example.org
A: Firstly, we will try to send you a replacement. It is your choice to accept the replacement or demand refund. Refund (less shipping cost) will be processed within 7 days upon receipt of return goods. For assistance with warranty claims and returns please email our warranty department: email@example.com
A: Like all other companies, Gym Direct can't cover your warranty from misuse.
The warranty does not cover:
A: 10% restocking fee applies if returning due to "change of mind". Please contact Gym Direct within fourteen (14) days of the purchase date. Prior approval must be made before the return any goods to our stores so we can identify them appropriately when they arrive. The item must be returned to the store at the buyer’s expense and accompanied by proof of purchase.
The goods must be in new condition only (no used items) and to be returned in their original packaging or suitably packaged to prevent transportation damage. Gym Direct reserves the right to decline any returns or refunds.