Warranty & Returns Policy

Returns Policy for orders placed on or after 3:30pm AEST on the 27/03/2020

Due to the unprecedented influx of Pre-Orders which form a contract of sale and an obligation for us to secure stock on your behalf, there by requiring us to secure stock well in advance from suppliers. As such we have reluctantly decided to remove our change of mind policy until further notice, with this being the case please choose carefully when placing your order as we will not accept any returns due to change of mind under any circumstance.

For items in stock, Prior to dispatch.

If you choose to cancel your order prior to dispatch an administrative fee of 2% will be charged to cover any costs involved with the handling and processing of your payment and order processing.

Returns Policy for orders placed prior to 3:30pm AEST on the 27/03/2020

Please contact Gym Direct within 14 days of the purchase date.

There are strictly no returns accepted after 14 days. 

A 10% restocking fee applies if returning due to "change of mind". Prior approval must be made before the return any goods to our stores so we can identify them appropriately when they arrive. The item must be returned to the store at the buyer’s expense and accompanied by proof of purchase.

The goods must be in new condition only (no used items) and to be returned in their original packaging or suitably packaged to prevent transportation damage. Gym Direct reserves the right to decline any returns or refunds. 

If you believe you have received the wrong item, please email sales@gymdirect.com.au with an image of the item you received. We will confirm if this is the case and organise to send out the correct product.

Prior to dispatch.

If you choose to cancel your order prior to dispatch an administrative fee of 2% will be charged to cover any costs involved with the handling and processing of your payment and order processing.

    Sign up & get $20 off your next purchase!

    SIGN UP NOW