UPDATED: JANUARY 11TH, 12:45AM

Our Safety Plan

Here's how our business maintains a
Covid-safe operation.
Sanitisation &
Cleanliness

Our warehouse and office is deeply cleaned and sanitised daily to ensure a safe, and smooth overall operation.

Physical Distancing
& Compliance

All of our employees ensure a safe physical distance between eachother, and wear masks when dealing with others.

Safe Dispatch Only:
No Pick-ups

Due to an extended lockdown in NSW, we've decided to focus on the safe dispatch of your orders and disable pick-ups for now.

Prompt Customer
Service Standards

Our customer service and sales team are working hard to ensure our customers are kept happy and up-to-date.

Our safe operation:

We'd firstly like to thank everyone for their patience and understanding during this undoubtedly frustrating period of time. Your continued support has allowed for us to ensure we maintain optimum safety in our procedures and overall operation, while of course focusing on getting your orders out as quickly and as safely as we possibly can.

Due to the recent significant increase in Covid case numbers in NSW, we have decided to temporarily suspend showroom visits and order pick-ups until further notice, this allows us to ensure a continued safe and healthy working environment for our staff, so we can continue to serve you.

While we have had minimal disruption directly to our operations, our interstate and same day logistics partners have encountered issue and ongoing challenges such as shortage of staffs and drivers, which they are managing and working through. This has unfortunately caused some delays with delivery time frames being slightly longer than expected.

We thank you for your patience and understanding, should you need any further information, please feel free to contact us by phone, email or chat.

- Gym Direct

Unfortunately due to Covid-19, Australia Post has announced that certain postcodes will have their deliveries temporarily suspended. This is because a few of the depots in the regions outlined below have reported a few positive cases of Covid-19. As a result, all courier drivers in that region must self-isolate until further notice. Rest assured, Australia Post are actively seeking a solution to this problem that will allow them to get some of these orders out as soon as possible - in an efficient and safe manner. The affected post-codes and regions are as follows:

2112:

  • Putney
  • Ryde
  • Top Ryde

2113:

  • Adwill Place
  • Denistone
  • Desitone East
  • East Ryde
  • Macquarie Centre
  • Macquarie Park
  • Macquarie University
  • North Ryde
  • Sagar Place

2114:

  • Farady Park
  • Meadowbank
  • Melrose Park
  • West Denistone
  • West Ryde

If you've recently ordered a product and you live in one of these regions, the delivery of your items will be temporarily delayed. Please check this page for updates on when these delays will cease or contact our customer care team for more personalized help. We appreciate your patience during this time and it's important to note these delays are completely out of our hands.

To view information directly from Australia Post regarding some of these delays, please click the link below:

https://auspost.com.au/service-updates/current-covid-19-impacts


Thank you.

Just a reminder to everyone that due to Covid-19, our courier partners are unable to hand unload your items. If you select the 'hand-unload' delivery option, it is your full responsibility to unload the items yourself. Please consider how heavy your items are before selecting the 'hand-unload' option! We appreciate your understanding.

NSW Health has extended the Sydney lockdown until the end of September. This means Click & Collect will remain out of action until further notice. We are working extra hard to minimize any delays and will keep you guys updated as soon as something changes. Thank you for your patience!

Sanitisation & Cleanliness

Every corner of our physical location is expertly maintained by our internal team, and professional cleaners. This includes the wiping down of every surface and human touchpoint with commercial-grade sanitisers and cleaners. While we have maintained this level of deep-cleaning since the opening of our business in 2007, it was of course exacerbated with the onset of Covid-19 in Australia.

You can rest assured knowing your orders are in the best hands. Our dispatch team strictly follow every single precaution available to ensure the safest pick, pack and dispatch process possible.

Distancing & Compliance

While our showroom and Click & Collect are currently closed, we still maintain a safe physical distance between employees and third-party couriers, as per the latest government safety recommendations. We also wear masks when dealing with other people, and sanitise our hands regularly.

These procedures, in addition to employees and couriers checking-in upon arrival, are how we leave 'no stone unturned' in terms of the safe operation of Gym Direct.

Temporarily Dispatch Only

We've completely limited unnecessary contact by focusing our efforts on the safe dispatch of your products and temporarily closing our showroom. This way, the number of people walking onto Gym Direct property is reduced dramatically, giving us much more control in ensuring those that still come into contact with us follow our safety procedures very carefully.

As of the 9th of July 2021 - the only people who come into safe contact with the Gym Direct team are our trusted courier partners and team of professional cleaners - all of whom check-in upon arrival, wear masks, and maintain safe physical distances when dealing with us.

Customer Service Promise

In addition to our focus on ensuring the safety of Gym Direct and its entire operation, making sure you guys are happy is among our top priorities!That's why our customer service and sales team are working extra hard to ensure all of your questions are answered, and you're as up to date as possible with your order status.

While Covid-19 has brought on delays that differ very slightly from our usual dispatch times, this is simply a result of our increased efforts to maintain a Covid-safe environment and we appreciate your patience and understanding during this time.

Your questions, answered.


"How delayed are we talking?"
We can't give an exact timeframe - but if your items are in stock, however, because of large spike of covid cases across the country, our logistic partners are experiencing significant staff shortages which have affect the dispatch and delivery of orders.

Currently, our logistic partners have advised there is an expected
minimum 7 - 14 business days delay, but we are doing our best to ship all orders as fast as possible. We appreciate your understanding and patience during these challenging times

We will of course keep you updated on the status of your order in the meantime and promise that we are working hard to get orders out fast!

Need some help?

Our sales team will be happy to assist you with any questions or queries you may have in relation to this update: