Our Safety Plan

Here's how our business maintains a
Covid-safe operation.
Sanitisation &

Our warehouse and office is deeply cleaned and sanitised daily to ensure a safe, and smooth overall operation.

Physical Distancing
& Compliance

All of our employees ensure a safe physical distance between eachother, and wear masks when dealing with others.

Safe Dispatch Only:
No Pick-ups

Due to an extended lockdown in NSW, we've decided to focus on the safe dispatch of your orders and disable pick-ups for now.

Prompt Customer
Service Standards

Our customer service and sales team are working hard to ensure our customers are kept happy and up-to-date.

Our safe operation:

We'd firstly like to thank everyone for their patience and understanding during this undoubtedly frustrating period of time. Your continued support has allowed for us to ensure we maintain optimum safety in our procedures and overall operation, while of course focusing on getting your orders out as quickly and as safely as we possibly can.

Sanitisation & Cleanliness

Every corner of our physical location is expertly maintained by our internal team, and professional cleaners. This includes the wiping down of every surface and human touchpoint with commercial-grade sanitisers and cleaners. While we have maintained this level of deep-cleaning since the opening of our business in 2007, it was of course exacerbated with the onset of Covid-19 in Australia.

You can rest assured knowing your orders are in the best hands. Our dispatch team strictly follow every single precaution available to ensure the safest pick, pack and dispatch process possible.

Distancing & Compliance

While our showroom and Click & Collect are currently closed, we still maintain a safe physical distance between employees and third-party couriers, as per the latest government safety recommendations. We also wear masks when dealing with other people, and sanitise our hands regularly.

These procedures, in addition to employees and couriers checking-in upon arrival, are how we leave 'no stone unturned' in terms of the safe operation of Gym Direct.

Temporarily Dispatch Only

We've completely limited unnecessary contact by focusing our efforts on the safe dispatch of your products and temporarily closing our showroom. This way, the number of people walking onto Gym Direct property is reduced dramatically, giving us much more control in ensuring those that still come into contact with us follow our safety procedures very carefully.

As of the 9th of July 2021 - the only people who come into safe contact with the Gym Direct team are our trusted courier partners and team of professional cleaners - all of whom check-in upon arrival, wear masks, and maintain safe physical distances when dealing with us.

Customer Service Promise

In addition to our focus on ensuring the safety of Gym Direct and its entire operation, making sure you guys are happy is among our top priorities!That's why our customer service and sales team are working extra hard to ensure all of your questions are answered, and you're as up to date as possible with your order status.

While Covid-19 has brought on delays that differ very slightly from our usual dispatch times, this is simply a result of our increased efforts to maintain a Covid-safe environment and we appreciate your patience and understanding during this time.

Your questions, answered.

"How delayed are we talking?"
We can't give an exact timeframe - but if your items are in stock, as a result of a huge influx of orders recently please expect a delay of at least 7-12 business days.

Our courier partners are also facing delays due to increased online orders as a result of Covid-19 restrictions.

We will of course keep you updated on the status of your order in the meantime and promise that we are working hard to get orders out fast!

Need some help?

Our sales team will be happy to assist you with any questions or queries you may have in relation to this update: