Warranty Information

Lodge a Warranty Claim

If you are experiencing issues with your product, please email sales@gymdirect.com.au and include the following information:

  • Your order number or your name

  • Description of the issue

  • Photos or videos showing the issue

We will try our best to response to you within 24 hours

Warranty Policy of cardio equipment varies, normally are depicted on the individual advertisement.

We strongly suggest registering the product as soon as receipt of same.

Normally a warranty card is included in the box.

To claim warranty, we will guide you through to the manufacturer / importer’s link to make a claim.

Gym Direct warehouse normally does not hold parts of cardio equipment.

Product Warranty

Home Grade / Light Commercial
  • Frame - 12 months return to base warranty (coating excluded)
  • Cable/Pulley - 6 months replacement warranty
  • Upholstery - 3 months return to base warranty
  • Labour exclusive
    Commercial
    • 10-year limited warranty on the structural frame (coating excluded)
    • 1-year on guide rods, cables, pulleys and weight plates (Excluded are functional trainers, cable crossovers, and any other machine with a height adjustable pulley system. Cables on such machines are covered by a 6-month warranty.)
    • 90-day on grips, upholstery and any items not specified
    • Labour exclusive
      Dumbbells
      • Pro-Style Dumbbells require maintenance. Loosening of Pro-Style Dumbbells is considered normal wear and therefore not covered under warranty. A limited 1-year warranty applies to the structural integrity
      • Rubber Hex dumbbells have a 1-year warranty on the structural integrity only. Coating not warranted.
      • Neoprene dumbbells have a 1-year warranty on the structural integrity only. Coating not warranted.
      • Vinyl dumbbells have a 1-year warranty on the structural integrity only. Coating not warranted.
      • Chrome Dumbbells carry a 2 years structural warranty. Coating not warranted.
      Cardio Equipment
      • Warranty Policy of cardio equipment varies, normally are depicted on the individual advertisement.
      • We strongly suggest registering the product as soon as receipt of same. Normally a warranty card is included in the box.
      • To claim warranty, we will guide you through to the manufacturer / importer’s link to make a claim.
      • Gym Direct warehouse normally does not hold parts of cardio equipment

      Our product range is constantly evolving, and new items are always added in.  If you cannot find the warranty policy for your item, it is assumed be covered by our standard Warranty policy, or call 1300 488 866 to find out

      Faulty Products

      If you are experiencing issues with your product, please email sales@gymdirect.com.au and include the following information:

      • Your order number or your name

      • Description of the issue

      • Photos or videos showing the issue

      We will try our best to respond to you within 24 hours.

      You must not discard the original packaging as we may request to have the faulty item returned to us

      Minor Product Defects

      If you have a minor problem with a product, we (Gym Direct) can offer to give you a free repair or replacement.  You must accept this free repair or replacement if the business (Gym Direct) offers it to you.

      If the business (Gym Direct) fails to give you a free repair / replacement within a reasonable time or cannot fix your problem, you can:

      • get it done elsewhere and pass on the costs to the business

      • ask for a replacement

      • ask for a refund

      Refund (less shipping cost) will be processed within 7 days upon receipt of return goods.  For assistance with warranty claims and returns please email to sales@gymdirect.com.au  

      Major Product Defects

      If your item has a major product defect (in accordance with the ACCC), you can ask for a replacement or refund if the problem with the product is major.

      Replaced products must be of an identical type to the product originally supplied. Refunds should be the same amount you have already paid, provided in the same form as your original payment.

      The business may take into account how much time has passed since you bought the product considering the following factors:

      • type of product

      • how a consumer is likely to use the product

      • the length of time for which it is reasonable for the product to be used

      • the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

      What is a major product defect?

      A product or good has a major problem when:

      • it has a problem that would have stopped someone from buying it if they’d known about it

      • it is significantly different from the sample or description

      • it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time

      • it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or

      • it is unsafe.

      Warranty Exceptions

      Gym Direct does not cover warranty from misuse.

      The warranty does not cover:

      • Minor cosmetic blemishes to paint/powder coating or other surfaces

      • Normal expected wear and tear

      • Any damage, failure or loss caused by accident, misuse, neglect, abuse, failure to follow servicing, maintenance instructions or warnings in the owner's manual. 

      • For assistance with warranty claims and returns please email our warranty department: sales@gymdirect.com.au

      Gym Direct will not pay for damages or losses that:

      • are not caused by our products and conduct

      • relate to something independent from our business, after the goods have left our control.

      Sign up & get $20 off your next purchase!

      SIGN UP NOW