Warranty Information

Lodge a Warranty Claim

If you're experiencing issues with your product, please email sales@gymdirect.com.au and include the following information:

  • Your order number or name
  • Description of the issue
  • Photos or videos showing the issue

We aim to respond within 24 hours.

Warranty Policy Overview

  • The warranty policy for cardio equipment varies and is typically listed in the product advertisement.
  • We strongly suggest registering your product immediately upon receipt. A warranty card is usually included in the box.
  • To claim a warranty, we will direct you to the manufacturer/importer’s link to make a claim.
  • Gym Direct’s warehouse does not hold parts for cardio equipment.

Product Warranty

Home Grade / Light Commercial Equipment:

  • Frame: 12-month return-to-base warranty (coating excluded)
  • Cable/Pulley: 6-month replacement warranty
  • Upholstery: 3-month return-to-base warranty
  • Labour: Not included

Commercial Equipment:

  • Frame: 10-year limited warranty on structural frame (coating excluded)
  • Guide rods, cables, pulleys, and weight plates: 1-year warranty (excluding functional trainers, cable crossovers, and machines with height-adjustable pulleys—cables on these machines have a 6-month warranty)
  • Grips, upholstery, and non-specified items: 90-day warranty
  • Labour: Not included

Dumbbells:

  • Pro-Style Dumbbells: Require maintenance; loosening is normal wear and not covered under warranty. Limited 1-year warranty on structural integrity.
  • Rubber Hex Dumbbells, Neoprene Dumbbells, Vinyl Dumbbells: 1-year warranty on structural integrity (coating not covered).
  • Chrome Dumbbells: 2-year structural warranty (coating not covered).

Cardio Equipment:

  • Warranty policies vary by product and are typically listed in the product advertisement.
  • Register your product upon receipt for better warranty coverage.
  • Gym Direct’s warehouse does not hold parts for cardio equipment.

Barbells:

  • Not covered under warranty if used outdoors, as they are susceptible to water damage and rust.
  • Chrome coating protects against scratching but not rust. Coverage applies only for indoor use away from water sources.

If you cannot find the warranty policy for your item, please contact us at 1300 488 866, or it will be covered by our standard warranty policy.

Faulty Products

If you are experiencing issues with your product, please email sales@gymdirect.com.au with the following:

  • Your order number or name
  • Description of the issue
  • Photos or videos showing the issue

We will aim to respond within 24 hours. Keep the original packaging, as we may ask for the faulty item to be returned.

Minor Product Defects

If you experience a minor issue with a product, Gym Direct can offer a free repair or replacement. You must accept this if it is offered. If we fail to provide a repair or replacement within a reasonable time, you can:

  • Get it repaired elsewhere and pass the costs on to us
  • Request a replacement
  • Ask for a refund (excluding shipping costs)

Refunds will be processed within 7 days of receiving the returned goods. For assistance, please email sales@gymdirect.com.au.

Major Product Defects

If your product has a major defect (as defined by the ACCC), you are entitled to a replacement or refund. Replacements must be of the same type, and refunds will be for the amount you originally paid, provided in the same form as your payment.

A major defect means:

  • The product has a problem that would stop someone from buying it
  • It differs significantly from the sample or description
  • It is substantially unfit for its common purpose and cannot easily be fixed
  • It doesn’t do what was requested and can’t easily be fixed
  • It is unsafe

Warranty Exceptions

At Gym Direct, we prioritize the quality and longevity of our products. However, our warranty does not cover damages or issues arising from misuse.

The warranty does not cover:

  • Minor cosmetic blemishes to paint, powder coating, or other surfaces.
  • Normal wear and tear expected with use over time.
  • Any damage, failure, or loss resulting from:
    • Accidents, misuse, neglect, or abuse.
    • Failure to follow servicing, maintenance instructions, or warnings provided in the owner’s manual.

Additional Information:

Gym Direct will not be liable for damages or losses that:

  • Are unrelated to our products or conduct.
  • Arise from factors independent of our business after the goods have left our control.

Product Warranty Coverage:

Our products include warranty on the frame, parts, and monitor. Please note, labor is excluded. For further information or assistance with warranty claims and returns, feel free to contact our warranty department:

warranty@gymdirect.com.au