Frame: 10-year limited warranty on structural frame (coating excluded)
Guide rods, cables, pulleys, and weight plates: 1-year warranty (excluding functional trainers, cable crossovers, and machines with height-adjustable pulleys—cables on these machines have a 6-month warranty)
Grips, upholstery, and non-specified items: 90-day warranty
Labour: Not included
Dumbbells
Pro-Style Dumbbells: Require maintenance; loosening is normal wear and not covered under warranty. Limited 1-year warranty on structural integrity.
Rubber Hex, Neoprene, Vinyl Dumbbells: 1-year warranty on structural integrity (coating not covered).
Chrome Dumbbells: 2-year structural warranty (coating not covered).
Cardio Equipment
Warranty policies vary by product and are typically listed in the product advertisement.
Register your product upon receipt for better warranty coverage.
Gym Direct’s warehouse does not hold parts for cardio equipment.
Barbells
Not covered under warranty if used outdoors, as they are susceptible to water damage and rust.
Chrome coating protects against scratching but not rust. Coverage applies only for indoor use away from water sources.
If you cannot find the warranty policy for your item, please contact us at 1300 488 866, or it will be covered by our standard warranty policy.
Faulty Products
If you are experiencing issues with your product, please email sales@gymdirect.com.au with the following:
Your order number or name
Description of the issue
Photos or videos showing the issue
We aim to respond within 24 hours. Keep the original packaging, as we may ask for the faulty item to be returned.
Minor Product Defects
If you experience a minor issue with a product, Gym Direct can offer a free repair or replacement. You must accept this if it is offered. If we fail to provide a repair or replacement within a reasonable time, you can:
Get it repaired elsewhere and pass the costs on to us
Request a replacement
Ask for a refund (excluding shipping costs)
Refunds will be processed within 7 days of receiving the returned goods. For assistance, please email sales@gymdirect.com.au
Major Product Defects
If your product has a major defect (as defined by the ACCC), you are entitled to a replacement or refund. Replacements must be of the same type, and refunds will be for the amount you originally paid, provided in the same form as your payment.
A major defect means:
The product has a problem that would stop someone from buying it
It differs significantly from the sample or description
It is substantially unfit for its common purpose and cannot easily be fixed
It doesn’t do what was requested and can’t easily be fixed
It is unsafe
Warranty Exceptions
At Gym Direct, we prioritize the quality and longevity of our products. However, our warranty does not cover damages or issues arising from misuse.
The warranty does not cover:
Minor cosmetic blemishes to paint, powder coating, or other surfaces.
Normal wear and tear expected with use over time.
Any damage, failure, or loss resulting from:
- Accidents, misuse, neglect, or abuse. - Failure to follow servicing, maintenance instructions, or warnings provided in the owner’s manual.
Additional Information
Gym Direct will not be liable for damages or losses that:
Are unrelated to our products or conduct.
Arise from factors independent of our business after the goods have left our control.
Product Warranty Coverage
Our products include warranty on the frame, parts, and monitor. Please note, labor is excluded.
For further information or assistance with warranty claims and returns, please contact our warranty department: warranty@gymdirect.com.au
Special Warranty Claims
Johnson, iFit, and GPI Products
For Johnson, iFit, and GPI branded products, warranty claims require completing the manufacturer’s official form.
GPI Warranty Claim Form: Customers must fill out the form, including product details, item serial number, and a description of the issue.
