IMPORTANT: Orders will not be shipped until we receive special delivery instructions and have a shipping address so please ensure you provide these to ensure no delay.
If you are not able or certain you can receive delivery in person between 9am – 5pm Mon - Fri the alternative options are:
Authority to Leave
Please provide your instructions in the Special Delivery Notes field on check out page to leave your order in a specific place e.g 'Please leave around the back of house behind the bins.'
Note - if you authorise your order to be left in a specific place there can be no claims for damaged or missing items
If you would like to pick up the order from your local freight depot you can select this option and we will notify you of the courier depot details for your area.
If you require delivery to a residential address and your order contains any single boxed items over 50kg or combination of heavy/large items : (over 250kg) a tail lift service will likely be required and costs $149.The tail lift charge is not included in the shipping calculator on this website and needs to be added to the total if the service is required. Please contact us if you are unsure whether this service will be required for your order.
The following situations can be exempt from tail lift charges:
Please note: Sometimes in the event that a tail lift truck is not available the freight carrier will hand unload the heavy items off the truck. Hand unload by the freight carrier is covered by the tail lift surcharge if the tail lift service is not available.
1. Once your product is added to cart click View Cart.
2. Enter your postcode at cart to see shipping costs.
The Step adjusts from 11cm to 18cm to 20.5cm.